When I have questions, I prefer to phone, because communication by e-mail can be delayed for several days. It is good, that in your shop I have the possibility communicate with support manager by phone.
I am discerning shopper, so before I decide what to order, I need to talk in details. Girls in your customer's support are very polite. This is good and important. They answered all my questions, gave me advice and dispel doubts concerning shipment, so now I am calm about everything.Thanks.